Sales Policy

Effective Date: December 16, 2024

At Edgerr, we are committed to providing a transparent, hassle-free, and enjoyable shopping experience for all of our customers. Our Sales Policy outlines the terms and conditions under which we process orders, payments, shipping, and other aspects of the purchasing process. By shopping with Edgerr at https://edgerr.site, you agree to abide by the terms of this Sales Policy.

1. Order Placement and Acceptance

When you place an order through our website, Edgerr will send you an order confirmation email containing details of your purchase. Please review the order details carefully to ensure accuracy.

Order Confirmation:

Once your payment has been successfully processed, you will receive a confirmation email. This indicates that your order has been received but does NOT guarantee that your item is available or will ship immediately.

Order Acceptance:

Your order will be officially accepted when it is processed, packed, and shipped to the shipping address provided by you. We reserve the right to cancel any order for reasons including, but not limited to, payment issues, fraud detection, stock unavailability, or invalid information.

Important Note: If an order cannot be processed or accepted, you will be notified immediately via email, and any payment will be refunded promptly.

2. Payment Methods Accepted

We accept the following payment methods to ensure convenience for all of our customers:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Apple Pay
  • Google Pay

All transactions are encrypted and securely processed to ensure your information remains private and protected.

3. Pricing and Taxes

a. Prices:

All product prices listed on our website are in U.S. Dollars (USD) and are accurate at the time of purchase. Prices are subject to change without notice; however, the price at the time of purchase will remain the final amount charged.

b. Taxes:

Applicable state and local sales taxes will be added to your order based on your shipping address and local tax laws. The tax amount will be clearly displayed during the checkout process.

4. Shipping and Delivery

We work hard to ensure that your order is delivered to you as quickly and efficiently as possible. Below are the details about our shipping methods and timelines:

a. Available Shipping Options:

  • Standard Shipping: Delivery typically takes 3–7 business days within the continental United States.
  • Expedited Shipping: Delivery usually takes 1–3 business days.

Shipping times may vary depending on product availability and your location.

b. Shipping Costs:

Shipping costs depend on the delivery destination and shipping method selected at checkout. The total shipping cost will be displayed during the checkout process.

c. Tracking Your Order:

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package via the provided courier’s website.

d. International Shipping:

At this time, Edgerr primarily ships within the United States. If you are interested in international shipping, please contact our customer support team at info@edgerr.site to discuss your needs.

e. Shipping Delays:

While we make every effort to ship your order on time, Edgerr is not responsible for delays caused by factors outside our control, such as weather events, holidays, or shipping carrier delays.

5. Order Changes and Cancellations

Once an order has been placed, changes or cancellations may be possible but are not guaranteed. If you need to make a change to your order, contact our customer support team at info@edgerr.site or by phone at (239) 213-0865 as soon as possible.

a. Changes to Orders:

We can modify or adjust your order only if it has not yet been processed or shipped.

b. Canceling an Order:

If you wish to cancel your order, contact us as soon as possible. Once the order is processed and shipped, cancellation is no longer possible, and you will need to return the item under our Refund and Return Policy if necessary.

6. Promotions and Discounts

Edgerr occasionally offers special promotions, discounts, and sales events. These promotions are subject to specific terms and conditions.

How Promotions Work:

  • Discounts and special offers are only valid during the promotion period.
  • Only one promotion or discount may be used per order unless otherwise stated.
  • Promotions cannot be combined with other discounts unless explicitly allowed.

Code Redemption:

If you are given a discount code, you must enter it at checkout to receive the discount. Discounts cannot be applied after an order has been placed.

7. Damaged or Incorrect Items

While we take every precaution to ensure accurate and safe packaging, mistakes can happen. If you receive a damaged item or the wrong item, please contact our customer support team within 7 days of receipt at info@edgerr.site or by phone at (239) 213-0865.

We will investigate the issue promptly and issue a replacement or refund depending on the situation.

8. Returns and Refunds

For returns, exchanges, and refunds, refer to our Refund and Return Policy, which can be found here.

Please ensure that your returned items comply with the return conditions outlined in the policy. All approved returns will be processed in a timely manner.

9. Customer Service Inquiries

If you have questions or concerns related to your order, shipping, payments, or any other aspect of your purchase, reach out to our dedicated customer support team:

Our team is available Monday to Friday, 9:00 AM – 6:00 PM (EST).

10. Policy Updates

Edgerr reserves the right to update or revise this Sales Policy at any time. Changes will take effect immediately upon posting on our website at https://edgerr.site.

We encourage you to review this policy periodically to stay informed about our latest terms and conditions.

We are committed to delivering a great shopping experience for all our customers. If you have questions about our Sales Policy or your order, don’t hesitate to contact our team.

Thank you for shopping with Edgerr!

Edgerr Contact Information: