Refund and Return Policy

Effective Date: December 16, 2024

At Edgerr, we strive to provide a seamless shopping experience. If you are not fully satisfied with your purchase, we are here to assist you with our Refund and Return Policy. This policy outlines the conditions under which you can return or exchange items purchased from our website, https://edgerr.site.

1. Return Eligibility

You can return or exchange an item if it meets the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging.
  • The return request must be made within 30 days from the date of delivery.

Please Note: Items that are damaged, worn, altered, or missing their original tags are not eligible for return.

2. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

a. Contact Our Customer Support Team:

Email us at info@edgerr.site or call our support line at (239) 213-0865 with the following information:

  • Your full name
  • Order number
  • Reason for the return/exchange
  • Proof of purchase

Our customer service team will guide you through the next steps for processing your return.

b. Prepare Your Item for Return:

Once your return is approved, securely pack the item(s) in their original packaging with any accessories, manuals, or other items that came with the product.

c. Ship the Item Back:

You will be provided with the return address after your return has been approved. We recommend using a trackable shipping service to ensure the item is delivered back to us safely.

Important: You are responsible for return shipping costs unless the item is defective or the wrong item was shipped.

3. Refund Timeline

Once we receive and inspect your returned item, we will notify you via email about the status of your return request. If approved, we will process your refund.

Refund Processing Time:

  • Standard Payment Methods: Refunds are typically processed within 5–7 business days from the date of approval.
  • The refund will be issued to the original payment method used for the purchase.

Please Note: Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.

4. Exchange Policy

We are happy to accommodate exchanges if the item you ordered is the wrong size, style, or you’ve changed your mind about your choice.

To initiate an exchange:

  1. Contact our customer service team at info@edgerr.site or call (239) 213-0865.
  2. Indicate the new item or size you would prefer to receive.
  3. Ship the original item back to the return address provided by our team.

Exchanges are subject to availability. If the item you requested is unavailable, we will process a refund instead.

5. Damaged or Defective Items

We take pride in offering high-quality products, and if your item is damaged or defective, we will replace it at no additional cost.

To report a damaged or defective item:

  1. Contact us within 7 days of receipt at info@edgerr.site or call (239) 213-0865.
  2. Provide your order number and attach clear photographs showing the defect or damage.

If your claim is approved, we will issue a replacement or a full refund, depending on your preference and item availability.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized items.
  • Gift cards or other non-returnable products.

7. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless:
    • The item is defective or damaged.
    • We made an error in shipping the wrong item.
  • In these cases, Edgerr will reimburse the cost of return shipping upon receipt of the returned item.

To ensure your return is processed smoothly, we recommend using a trackable shipping service when sending back your items.

8. Contact Information for Returns/Exchanges

If you need help initiating a return, exchange, or have questions about the process, contact us at:

Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM (EST).

9. Exceptions to the Policy

Edgerr reserves the right to refuse a return or exchange if the returned product does not meet the conditions listed in this policy. Returns or exchanges that fail to comply with the requirements (e.g., worn items, missing packaging, items damaged during transit caused by improper packaging, etc.) may not be processed.

If your return request is denied, we will return the item to you.

10. Policy Updates

Edgerr may update or revise this Refund and Return Policy at any time. Changes will take effect immediately upon posting on https://edgerr.site. Your continued use of our website following any changes to this policy constitutes your acceptance of the revised terms.

We encourage you to review this policy periodically.

We value your satisfaction and aim to provide the best possible shopping experience. If you experience any issues, do not hesitate to contact our team—we’re happy to help.

Thank you for shopping with Edgerr!

Edgerr Contact Details: